Frequently Asked Questions
Collapsible content
How much do you charge for postage?
Postage is always free!
When will I receive my order?
Orders received before 12pm are dispatched the same day. After 12pm orders will be dispatched the following day.
Do you offer a satisfaction guarantee?
Yes, we offer a 60 day money back guarantee. If you are not completely satisfied
with your purchase just contact us with your order number on hello@supplemental.store or message us via WhatsApp.
How can I pay?
We accept all major debit & credit cards. You can also use Paypal,
Apple Pay & google pay.
Do you offer any incentives for new customers?
Yes! All customers receive 10% off their first order.
Where are you based?
We are based in the UK, to be more specific, Derby.
Is your packaging recyclable?
Yes, we would love you to recycle it. The materials used in our packaging can go into your recycling waste.
Where are your products made?
All of our products are manufactured in the UK to the GMP code of practice.
How can I be sure your products are safe?
All of our products are manufactured to the GMP code of practice. These manufacturing procedures ensure that the basic manufacturing practices and prerequisites necessary for product quality and safety are being followed. This goes above and beyond what is required so that we can guarantee you receive consistently high-quality products. A unique Batch Number is assigned which follows each product through all stages of manufacture and delivery. This reference number is fully traceable at all stages of manufacture.
Are there allergens in your products?
While we endeavor to keep allergens to minimum, some products do contain allergens. These are listed in bold on the product labels & also on the ingredients section of each product on the website.
Are your products suitable for Vegans & Vegetarians?
Not all of our products are suitable for Vegan & Vegetarians although we do have a large Vegan & Vegetarian range. You can select those ranges from the headings on our website.